Privacy Policy

This Privacy Policy explains how Classik Constructions collects, uses, stores, and protects personal information when you use our website, submit an enquiry, request information, communicate with us, or engage with us about a project.

We aim to handle personal information in a clear, careful, and practical way, including in line with Australian privacy requirements where they apply.

Contact details such as your name, email address, phone number, and project address or suburb.

Project information you choose to provide, including project type, project stage, budget range, timeline, message content, documentation status, and other details relevant to your enquiry.

Communication records, including emails, form submissions, phone notes, and follow-up correspondence.

Website and technical information such as pages visited, device type, browser type, approximate location, referring page, IP address, and basic interaction data collected through hosting, security, analytics, or performance tools.

We collect information directly from you when you submit a website form, email us, call us, request documentation, engage with us on social media, or otherwise communicate with us.

We may also collect limited technical information automatically through our website, hosting platform, security tools, analytics tools, and email delivery services.

We use personal information to respond to enquiries, assess project suitability, arrange consultations, prepare proposals, manage documentation requests, communicate with you, and provide services you ask us to provide.

We may use information to operate, secure, monitor, and improve our website, forms, email systems, business processes, and client experience.

We may also use information to meet legal, licensing, insurance, accounting, dispute resolution, and record-keeping obligations.

We do not sell personal information. We may disclose information to employees, contractors, consultants, suppliers, certifiers, insurers, professional advisers, technology providers, and other parties where reasonably necessary for the purposes described in this policy.

We use third-party systems to operate the website, receive form submissions, store enquiry data, deliver email, host infrastructure, secure the site, and manage communications. These providers may store or process information on our behalf.

We may disclose information where required or authorised by law, regulation, court order, insurer request, licensing requirement, or a government or regulatory authority.

Some of the technology services we use may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and limit information shared to what is reasonably required for the service.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Measures may include access controls, secure service providers, account protection, and operational safeguards.

No internet transmission, website form, email system, or cloud service can be guaranteed to be completely secure. You should avoid sending highly sensitive information through website forms unless we specifically request it.

We keep personal information for as long as reasonably needed for the purposes described in this policy, including enquiry management, project records, legal obligations, accounting, insurance, dispute resolution, and business administration.

Our website and related service providers may use cookies, pixels, logs, or similar technologies to operate the site, remember preferences, measure performance, understand traffic, improve content, and support security.

You can control cookies through your browser settings. Blocking cookies may affect parts of the website experience.

We may send marketing or business development communications where you have consented, where we are otherwise permitted by law, or where the communication is directly related to an existing business relationship.

You can opt out of marketing communications at any time by using the unsubscribe option where provided or by contacting us directly. We will still be able to send non-marketing communications about enquiries, projects, documentation, accounts, safety, or legal matters.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or out of date.

You may also ask us to delete information where it is no longer needed, subject to legal, insurance, contractual, accounting, and legitimate business record-keeping requirements.

We may need to verify your identity before responding to a request.

If we become aware of a suspected data breach involving personal information, we will assess and respond to it in accordance with our legal obligations. Where required, this may include notifying affected individuals and the Office of the Australian Information Commissioner.

If you have a privacy concern or complaint, contact us first so we can review and respond. Please include enough detail for us to understand the issue and locate the relevant information.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time by publishing the revised version on this page. The updated policy applies from the effective date shown on this page or from the date it is published, unless stated otherwise.

For privacy questions, access or correction requests, deletion requests, complaints, or marketing opt-outs, contact us at sales@classikconstructions.com.au or call 0499 989 745.